Question #1: What are your minimums?

Answer #1:

                   Opening Orders: $250.00

                    Re-Orders: $150.00

                    Items below $20 are packed in 2pcs.

                    Items above $20 are packed individually   

Question # 2: What would be my freight charges?

Answer #2: Our shipping varies between 7% - 10% of the total value of the order.  The percentage depends on distance from Stamford, CT.  In the event that you are buying below the minimum there will be a minimum charge of $15 applied.  If the actual freight is over $10, the percentage rule will apply.

Question # 3: Do you have a COD charge?

Answer # 3: We apply $9.00 per box for COD orders (we recommend that you do not ship your products COD as it is not cost effective for you).

Question # 4: What is your return policy?

Answer # 4: Malabar Bay will only accept returns or damages within 2 weeks (14 days) of receipt of goods.  Any complaints between the 15th day to the 30th day of receipt of goods will be posted as a credit on the account.  No monitory refund or replacement will be made after the 14th day or receipt.  Broken zippers will be guaranteed for the life of the product.  A replacement will be shipped at no cost once Malabar Bay has received the defective product at our Stamford warehouse (product has to be shipped at the customers cost).

Question # 4: How do I get a User Name and Password to view New Intros and Malabar Finds?

Answer # 4:  Please call 203.359.9714 between the hours of 9:30am and 5:30pm (EST).  You must be a licensed retailer with a resale certificate.